Shipping policy
Thank you for shopping at Stockhute. This Shipping Policy explains our order processing times, shipping charges, estimated delivery times, and other important delivery information.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays.
During periods of high order volume, promotional events, or holidays, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you.
2. Shipping Rates
Our standard shipping rates are:
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Orders from $0.00 to $39.98 USD: $12.99 USD standard shipping
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Orders of $39.99 USD or more: Free standard shipping
The applicable shipping charge will be displayed during checkout before payment is completed.
3. Estimated Delivery Time
After an order has been processed and dispatched, standard shipping generally takes approximately:
7–15 business days
Including order processing time, the estimated overall delivery timeframe is approximately:
8–18 business days
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
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Destination
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Carrier operations
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Customs clearance
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Local delivery services
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Weather conditions
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Public holidays
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Other circumstances outside our reasonable control
4. Shipping Destinations
Shipping availability is determined during checkout based on the delivery address entered by the customer.
If we are unable to ship to a particular address or destination, the order may not be accepted or may be canceled and refunded.
5. Order Tracking
Where tracking information is available, it may be provided after the order has been dispatched.
Please allow reasonable time for tracking information to become active after shipment.
Carrier tracking updates may occasionally be delayed and do not necessarily indicate that the shipment has stopped moving.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact information
Stockhute is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
If you notice an address error after placing an order, contact us as soon as possible at [email protected].
We will attempt to assist before shipment, but address changes cannot be guaranteed once an order has entered processing or been dispatched.
7. Multiple Packages
In some cases, products from the same order may be shipped separately.
If this occurs, packages may arrive on different dates and may have separate tracking information.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
8. Customs and Import Requirements
International shipments may be subject to customs procedures, import requirements, duties, taxes, or other charges depending on the destination country or region.
Where applicable, customers are responsible for any import duties, taxes, or fees imposed by local authorities unless otherwise stated during checkout or required by applicable law.
Customs processing may also affect delivery times.
9. Delayed Shipments
Occasional shipping delays may occur due to circumstances outside our reasonable control, including:
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Severe weather
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Customs processing
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Carrier disruptions
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Transportation delays
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Public holidays
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High seasonal shipping volumes
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Local delivery restrictions
If your shipment appears significantly delayed, please contact us at [email protected] with your order number.
We will review the available shipping information and assist where possible.
10. Lost Packages
If tracking information indicates that a package may have been lost in transit, please contact us.
We may ask you to provide:
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Your order number
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Shipping address
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Tracking information
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Any relevant carrier communications
We will review the shipment status and work with the applicable carrier or service provider where appropriate.
11. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check the delivery location carefully.
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Check with household members or others at the delivery address.
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Check with neighbors, building reception, or property management where applicable.
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Review the carrier's tracking information.
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Contact the local carrier if necessary.
If the package still cannot be located, contact us at [email protected] and we will review the available information.
12. Returned or Undeliverable Packages
A package may be returned to the sender if:
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The shipping address is incorrect or incomplete
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Delivery cannot be completed
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The package is refused
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The package is not collected where collection is required
If this occurs, please contact our customer service team.
Depending on the circumstances, additional shipping costs may apply before the order can be reshipped, except where otherwise required by applicable law.
13. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the packaging where relevant
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
14. Contact Us
For questions about shipping, delivery, tracking, or your order, please contact:
Stockhute Customer Service
Email:
[email protected]
Website:
stockhute.com
Company Name:
Laibin Hongfei Wood Industry Co., Ltd.
Company Address:
Room 202, No. 30 Xinyong Shang Street
Datong Village, Dongchong Town
Nansha District, Guangzhou
Guangdong, China