Refund policy
At Stockhute, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.
1. Return Window
We accept eligible return requests within 30 days of delivery.
To qualify for a return:
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The item must be unused, undamaged, and in its original condition.
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The product should include its original packaging, accessories, and components where applicable.
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Proof of purchase, such as your order number or order confirmation, must be provided.
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You must contact our customer service team before sending any item back.
Returns sent without prior authorization may not be accepted.
2. Non-Returnable Items
The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:
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Items that have been used, altered, damaged, or improperly handled after delivery
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Items missing original packaging, accessories, or components
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Final-sale or clearance items where clearly stated on the product page
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Customized or personalized items, where applicable
These exclusions do not limit any rights you may have under applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging where relevant
We will review the information and provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
4. Return Process
To request a return:
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Contact us at [email protected] within 30 days of delivery.
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Provide your order number and reason for the return.
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Wait for our return instructions and approval.
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Send the item according to the instructions provided by our customer service team.
Please do not send products back without first contacting us.
5. Return Shipping Costs
For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
If the return is due to an item being damaged, defective, or incorrectly sent, Stockhute will review the case and provide appropriate return instructions.
Any applicable return shipping arrangements will be communicated before the item is returned.
6. Refunds
Once the returned item is received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method.
Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.
7. Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.
If an order is refunded because of an error on our part, a defective product, or another qualifying issue, applicable shipping charges may also be refunded where appropriate.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will attempt to process the cancellation before the order is prepared or shipped. Once an order has entered processing or has been dispatched, cancellation may no longer be possible and the standard return procedure may apply.
9. Exchanges
We do not guarantee direct exchanges for all products.
If you would like a different product, size, style, or variation, please contact our customer service team. Depending on availability, we may recommend returning the original item and placing a new order.
10. Refund Delays
If your refund has been approved but you have not received it, please first check with your bank, card issuer, or payment provider.
If you still need assistance, contact us at [email protected].
11. Contact Us
For questions about returns, refunds, damaged products, or order issues, please contact:
Stockhute Customer Service
Email: [email protected]
Website: stockhute.com