Privacy policy

This Privacy Policy explains how Stockhute collects, uses, stores, and shares personal information when you visit stockhute.com, place an order, contact us, or otherwise use our online store and related services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order and Transaction Information

This may include:

  • Products purchased

  • Order number

  • Order value

  • Shipping information

  • Return and refund information

  • Transaction history

Payment Information

Payments are processed through third-party payment providers.

We generally do not directly store complete payment card information. Payment information is handled by the payment provider used during checkout in accordance with its own privacy and security practices.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of access

  • Website interaction information

Customer Service Information

If you contact us, we may collect the information contained in your communication, including your order details, questions, photographs, and other information you voluntarily provide.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process returns and refunds

  • Communicate about orders and customer service requests

  • Provide and improve our website and services

  • Maintain account and transaction records

  • Detect and prevent fraud or misuse

  • Protect the security of our website

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted by law and where appropriate consent has been obtained

3. Cookies and Similar Technologies

Stockhute may use cookies and similar technologies to operate and improve the website.

These technologies may help us:

  • Remember website preferences

  • Maintain shopping cart functionality

  • Support secure checkout

  • Understand website traffic and usage

  • Improve website performance

  • Measure the effectiveness of marketing activities where applicable

You may be able to control certain cookies through your browser settings or available cookie preference tools.

Disabling some cookies may affect the functionality of certain parts of the website.

4. How We Share Personal Information

We may share personal information with service providers that help us operate our business, including providers involved in:

  • Website hosting and ecommerce services

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Customer support

  • Data storage and security

  • Website analytics

  • Marketing and advertising, where applicable

These providers may process personal information only as necessary to provide their services and in accordance with their applicable contractual and legal obligations.

We may also disclose information where required by law, regulation, legal process, or legitimate governmental request.

5. Shopify

Our online store may be hosted using Shopify, which provides the ecommerce platform that allows us to offer products and services online.

Shopify may process information about website visitors and customers in connection with providing its platform and related services.

Shopify's processing of personal information is governed by its own applicable privacy practices.

6. Advertising and Analytics

We may use analytics or advertising technologies to understand how visitors use our website and to improve our services and marketing.

Depending on the tools enabled on our store, certain information about website activity may be shared with analytics, advertising, or technology providers.

Where required by applicable law, we will provide appropriate choices or obtain consent before using certain non-essential tracking technologies.

We do not sell personal information for money. However, certain data-sharing activities may be considered a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out of such activities.

7. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

  • Completing transactions

  • Providing customer service

  • Maintaining business and accounting records

  • Handling disputes and returns

  • Preventing fraud

  • Complying with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. International Data Processing

Because our website and service providers may operate in different countries, personal information may be processed or stored outside the country where you live.

Where required, appropriate safeguards will be used in accordance with applicable data protection laws.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request a portable copy of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain advertising, sale, or sharing activities where applicable

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact:

[email protected]

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is not intended for children under the age required to independently consent to the processing of personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal requirements.

The current version published on stockhute.com will apply to your use of the website.

14. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Stockhute

Company Name:
Laibin Hongfei Wood Industry Co., Ltd.

Company Address:
Room 202, No. 30 Xinyong Shang Street
Datong Village, Dongchong Town
Nansha District, Guangzhou
Guangdong, China

Customer Service Email:
[email protected]

Website:
stockhute.com